शुल्क वापसी की नीति

Return & Refund Policy

At PNARRA, LLC, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of purchase to request a return, subject to the conditions and exceptions outlined below.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received

  • Be unused, unworn, and unwashed

  • Have all original tags attached

  • Be returned in original packaging

  • Include a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧 support@pnarra.com

If your return request is approved:

  • You (the buyer) are responsible for secure packaging and return shipping costs

  • We will provide return instructions and the return address

  • Items returned without prior authorization will not be accepted

Shipping Cost & Promotions Policy

  • Original shipping charges are non-refundable

  • Products purchased together to qualify for Free Shipping or promotional offers will not receive shipping refunds

  • Both outbound and return shipping costs will be deducted from the refund

  • A 15% restocking fee may apply to eligible returns

International Shipping Returns

For international orders:

  • All return shipping costs, customs duties, taxes, VAT, and brokerage fees are the responsibility of the customer

  • Original international shipping charges are non-refundable

  • PNARRA is not responsible for delays, losses, or damages during international return transit

  • Refunds will be processed only after the returned item is received and inspected

Damages, Defects & Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • An incorrect item

Contact us at support@pnarra.com as soon as possible with photos and order details so we can evaluate the issue and resolve it appropriately.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

  • Cricket bats

  • Custom or personalized products

  • Special orders

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item qualifies for return, please contact us before initiating a request.

Exchanges

We do not offer direct exchanges.

The fastest way to get the item you want is to:

  1. Return the original item (if eligible)

  2. Place a new order once the return is approved

Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • If approved, you may choose:

    • A refund to your original payment method, or

    • Store credit for a future purchase

Refunds are issued within 10 business days of approval.
Please note that banks or credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since approval, please contact us at support@pnarra.com.

Contact Us

For any questions regarding returns or refunds, please reach out to:
📧 support@pnarra.com